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FAQs

Frequently Asked Questions

How long will my order take to arrive?
Product status Leaves Zasttra.com or Seller Overnight Shipping Transit time Economy Shipping Transit Time 
In stock, can dispatch immediately (Purchased before 12pm) Same day 1 Day 1 to 3 Days
In stock, can dispatch  immediately  (Purchased after 12pm) Next day 1 Day 1 to 3 Days
In stock, dispatches within (specified) days (Purchased before 12pm) In (specified) days 1 Day 1 to 3 Days
In stock, dispatches within (specified) days (Purchased after 12pm) In (specified) days 1 Day 1 to 3 Days

 
Collections (Pietermaritzburg only):
Weekdays: 09h00 to 17h00
Home/Office delivery via courier between 9am - 5pm, Monday to Friday
Note: These delivery times are estimations; it is difficult to guarantee exact delivery times. To find out a more accurate delivery time on the specific items, please call us on 0861 92 7887 or email us at hello@zasttra.com..

How do I buy from Zasttra.com?
  1. Browse our extensive range of products.

  2. Select the colour/size/type and click the ‘Add to Cart’ button

  3. Once you have finalised your selection you can ‘View your Cart’ (top right next to 'Search')

  4. Make sure your order is 100%, you can increase quantity here and then click 'Proceed to checkout'

  5. Fill in your personal contact and delivery details.

  6. Click 'Continue to next step'

  7. Select your shipping method and your payment option: You can make Instant EFT payments, Debit Card, Credit Card, Cheque Card, Mobicred, Bitcoin via PayFast.

  8. Click ‘Complete my purchase” and follow the appropriate payment prompts.

  9. Your order will be hand delivered via our courier company to your door or to your nearest Post Office- View delivery information for delivery times. We deliver in South Africa for free on all orders, no minimum spend! For very remote areas not serviced by our normal courier we will have to deliver via Post Office, or to the nearest accessible town to you.

Can I collect my order?
If you live in Pietermaritzburg and would like to collect your order, you are welcome to do so. Please select the "I will collect" option on the checkout page. As soon as our team have packed your order we will send you an email to let you know that it's is ready for collection.

Can I buy from your physical stores?
We are an online store and do not have physical retail stores. Our offices are in Pietermaritzburg. This website is our store and we deliver throughout South Africa.

Do I need to Create an Account?
You can make a purchase without creating an account. Creating an account will allow faster checkout, the ability to store your delivery and billing details and enable you to track your orders, view your order history and write product reviews. Create an account.

Who are the people behind Zasttra.com?

People who think that shopping online is the way forward backed by superior service. That's us.

How long has Zasttra.com been around?

Our first sale made its way to the first customer on 27 January, 2013.

What have people who have purchased Zasttra.com said?

Nice things. See our track record on our products reviews. And if you want to be in the loop, join our conversations about Zasttra.com taking place on Twitter and Facebook.

Are my credit card details safe?

Yes, we know this is worry for some folk, especially first-timers. But, all we can say is yes, they're safe. All credit card transactions take place on a secure page (your address bar will appear green) and no credit card details are stored.

Can I collect my order?

If you live in Pietermaritzburg and would like to collect your order, you are welcome to do so. Please select the "I will collect" option on the checkout page. As soon as our team have packed your order we will send you an email to let you know that it's is ready for collection.

Do you have a newsletter?

Yep we do. If you sign up, we promise to only send you good things.

What do I do if I don't receive my package?

Relax, breathe, and then kindly call us. We'll do our best not to panic, and then work out what went wrong and sort it out. We'll probably be more cut up about it than you, so go easy on us.

Is there a warranty on the products?

Yep. 3 months minimum warranty on all goods. Please note that terms and conditions apply. If you have any questions just send us a mail.

What if it's broken?

Before you call us (or the cops) stop and consider that you might be doing something wrong. Yes, we know you think the product is faulty, but statistically it is unlikely. Read the manual. Google it. Try to call the manufacturer and ask if they know. If all else fails, please visit our returns page..

What if you send me the wrong thing?

That never happens. Jokes. We are humans, not machines. If we have delivered the wrong product, a faulty product, or have misrepresented the offering with an incorrect picture or description - we'll humbly accept we've slipped up and resolve the situation speedily with a replacement or full refund. Find out more on our Refunds and Returns page..

How do I return my purchase?

Instead of having to fill in a boring paper based returns form, you can now log into Zasttra.com and complete the returns form online. Please see our returns page for complete instructions on how to return your purchased item.

Item I want is out of stock. What now?

Instead of taking your money and then sending you the item later, we've made this easy. Follow these instructions: Go to the page of the item which is out of stock. On the product details area, click the "NOTIFY ME when available" tab. Enter your details and we'll notify you as soon as we have it in stock.

I have placed an order which is pending payment and I lost the page with your banking details. What is your banking details?
Banking Details
Name: Zasttra (pty) ltd
Account No.: 62465460790
Bank: FNB
Branch: Hayfields
Branch No.: 221425
Account type: Cheque/Current.
Use your Order number or user name as reference
1. EFT (Preferred Method) 
2. Cash deposits (please add R30.00 to cover bank charges)

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What are my payment options?

Payment can be made via:

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Can I pay using Maestro or VISA Electron debit cards?

Zasttra.com allows payment by Maestro and VISA Electron debit cards using the payD system, by enabling you to submit your Maestro / VISA Electron Debit Card PIN number securely via your mobile phone. 

Supported card-issuing banks: 

Standard Bank
ABSA
Nedbank


Supported mobile operators:
MTN
Vodacom

What is PayD?

PayD is a the new way of shopping on the web using your PIN-based Maestro or VISA Electron debit card and mobile phone! Recognised as a standard method of payment across South Africa, payD is leading the way with its AMT (Authenticated Mobile Transaction) technology, turning your mobile phone into a secure* pay point device.

The payD system is all about simplicity, convenience and security. Registration is automatic (the first time you use payD, your PIN-based debit card is safely linked to your MTN or Vodacom SIM card). Your details are then securely encrypted, which means that all you’ll need for future transactions is your mobile phone and your card PIN.

payD meets the Payment Card Industry Data Security Standards (PCI DSS) and is accepted as a standard method of payment in South Africa.

What banks and mobile networks are supported by the PayD system?

To use the PayD service you will require:

  1. A bank account with Nedbank, Standard Bank or ABSA and …
  2. Have a mobile phone registered on the MTN or Vodacom mobile networks

How does it work?

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Why are your prices so good? Are your prices correct?

Our prices are indeed correct. We are able to offer wholesale prices on majority of our products because we buy and import directly from manufacturing factories and cut out all middle men.

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I bank with Capitec and want to use Instant EFT. What now?

Capitec bankers can use instant EFT. However, please choose and pay to Absa bank as it is the most compatible bank for payments from Capitec Bank for Instant EFT or simply choose bank deposit method and pay via EFT.

I use Internet explorer

We're sorry, but Payfast (Our Payment Gateway) just doesn't work with Internet Explorer. Yeah, sucks. Anything that exists other than Internet Explorer works. Like, Chrome, Or Firefox. Or Safari. Or Opera. Or Flock. Or RoakMelt. Or iOS. Or Android.

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